Silicone Green is very proud to offer FREE delivery worldwide on all orders greater than $79.95. Orders less than $79.95 incur a flat rate shipping cost of $9.00. The cost of which can be estimated in your shopping cart
Dispatch and delivery times
Orders are usually dispatched within 3 business days – We endeavor to get your order to you ASAP.
Delivery times once your order has been dispatched depend on delivery location. Estimated delivery time is between 10 to 15 business days. Please consider any holidays that might impact delivery times
Please note delivery times are estimates only and may be impacted by delivery to regional areas and any customs delays.
Please let us know if you need your order urgently and we will let you know if we can meet your deadline. In 90% of cases the answer is yes.
Cancelling an Order
Due to the personalized nature of our products we offer free cancellations up until the point that production is commenced. Unfortunately after production has commenced we are unable to refund your order.
If your order is for non-personalized products we are able to cancel your order if your items are yet to be shipped.
Returns & Exchanges
Please note as we are unable to offer refunds or exchanges for personalized products once the production process has commenced unless the mistake was an error on our part.
For non-personalized products, if the item is not as described or doesn’t meet the purpose it is intended for, please contact our customer service via email (email@example.com).
You have 14 days to issue your enquiry from the date of products arrival
Returns and Exchanges run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you a new one or give your money back.
All shipping charges and governmental taxes are non-refundable.
Then, if possible, you can donate your product to a local charity or recycle it.
If you are for any reason unhappy with your purchase please email (firstname.lastname@example.org) and we will do our very best to resolve any issues.